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"Health Check" Assessments and
Diagnosis
A
highly systematic process of providing a
realistic picture and snapshot of the
"current organizational health and
future state" within the organization,
with a particular focus on
organizational and operational
performance. This proven methodology
enables a quantitative and qualitative
view of the organization taking into
consideration multiple avenues of
obtained information from: review of
plans, (strategic /financial/sales
projections, staffing, etc) the
leadership team, staff, field
professionals, team-based meetings,
customers and survey feedback.
This
method is often used by senior
management team as a common platform of
understanding to create a strategic
change process. The process often
identifies "hidden areas" of
organizational gaps and inefficiencies
and operational capacities to meet
future expectations of stakeholders.
Mark
Hordes Management
Consultants consistently facilitates
this process to large and small
companies, professional services firms,
consulting organizations and global
enterprises.
Building Trusted Advisor
Capabilities
Our
capability building process involves:
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Aligning training with business
development sales strategies and
approaches
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Developing and
conducting skill-based training in
"The Art of Becoming a Trusted
Advisor"
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Developing training for technical
staff on how to transition to a
trusted advisor role
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Conducting post training interviews
with customers related to trusted
advisor experiences
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Advancing the training to
appropriate geographies, divisions
and international locations
Systematic Organizational
Problem-Solving
Successful mitigation of organizational
problems emanates from an effective
approach to understanding and evaluation
of root causes, constraints, operational
and process opportunities and options.
We work
with you to provide solutions to
business and people performance and
productivity problems required to
develop robust answers, and the
implementation of action plans and
sustainable solutions. Our approach
includes a quantitative and qualitative
analysis of problems and involvement of
key stakeholders and those impacted and
various levels of organization and
relationship.
Skill
Based Training and Education
Building staff capabilities and skills
is at the heart of organizational
success. Our training workshops are
custom designed to accelerate learning
and the rapid transfer of knowledge,
supported by hands-on, practical
learning modalities. Training can be
developed for most areas of desired
organizational performance improvement,
and delivered at any of your locations
world-wide:
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The
Management of Change: Organization, Team
and Individual
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The Art of
Becoming a Trusted Advisor
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Leadership
Development and Dynamics
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Developing
the High Performance Team
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Developing
Professional Services within Product
Companies
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Organizational Culture Change
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Basic to
Advanced Consulting Skills
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"Nuts and
Bolts" of Selling Professional Services
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Managing
Conflict to Obtain Win-Win
- Facilitation Skills and Group Dynamics
The Management of Change:
Leading, Facilitating, and Implementing
Change
We
specialize in understanding resistance
to change, and the full life cycle of
organizational and technology (SAP, ITIL,
Supply Chain, JD Edwards, Reengineering,
etc)change projects, and have
researched, published best practice
white papers, featured articles, and led
large scale behavior change
management efforts for our global
clients. These engagements have involved
the design of the overall change
management strategy, implementation of
training, and processes, (impact
assessments, communications, sponsorship
development, change agent networks, and
engagement of users). We utilize proven
behavior change management tools and
techniques to ensure that all levels of
staff are informed, engaged,
motivated and highly committed to your
projects and initiatives. Meeting
facilitation of teams, change agents and adhoc advisory change agent groups is
also offered.
Creating Professional Services
within Product-Based Companies
We
understand the challenges involved in
transitioning a product-based company to
professional services. The impact on the
organizational structure, sales force,
field operations, marketing,
financial system, and your people, can
be an enormous undertaking. Our
"Services-Led Blueprinting Strategy"
approach provides you with a realistic
view of what's required to make a
successful transition. Starting with a
"fact-based" assessment, and strategic
planning off-site, we work with you
in creating the overall services master
plan, and support all of your
organization efforts, (including
re-skilling your product and field sales
force, services marketing, talent
development, metric scorecards, and
process creation), from initiation
through results realization.
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