Mark is
a trusted advisor and coach to
senior
management
teams, international key-note
speaker,
and co-author of the best selling
business book,
"S-Business: Reinventing
the Services
Organization. " Mark was
also the recipient of
the distinguished
best sales article of the year
award, by
the Association for Services
Management International, (AFSMI) for his article,,
Best Day,
Every Day: "Rules for the Road for Getting
to Yes" in Selling Professional Services
Client assignments
have been successfully
undertaken throughout the
U.S., South
America, Australia, New
Zealand, Canada,
U.K., Sweden, Europe and
Eastern Europe,
Asia, South Africa, and
Indonesia.
Key industry sectors are:
-
energy and
resources
-
informational
technology
-
transportation
and shipping
-
agriculture
-
credit card
processing
-
pharmaceutical
-
environmental
control
-
manufacturing
-
consumer goods
-
higher
education and international governmental
bodies
-
human
services, not-for-profit organizations,
health care and medical
-
professional
services (consulting, engineering,
accounting, and recruiting)
-
entertainment
(casino's and travel)
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We utilize a suite
of best practices, and core methodologies,
focused on systematic business development and
organizational improvement, that are flexible
and highly tailored to meet specific client
needs and expectations. These include "health
checks and assessments" of all phases or
organization, from financials, human resources,
strategic plans, technology, marketing, sales,
talent, field organization,
training, professional services creation,
and diagnosis of organization capabilities and
capacity.
We specialize in
business improvement, skill based education and
training, defining expectations of stakeholders
and customers, managing large-scale change,
development of services-based transition plans
for product companies, and associated renewal
processes.
We have a
particularly strong track record in:
-
Creating a
strategy, plan, process and culture for the
creation of trusted advisors in any
enterprise
-
Revitalizing
professional services business development
initiatives
-
Leading
processes and activities involved in
large-scale technology change
management efforts
-
Solving human
resources productivity and performance
issues
-
Creating
professional services within product based
companies
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